How to make a return?

Online shopping should be convenient — including when you want to return something. That's why we've simplified returns to a minimum. No printing documents, no lengthy forms and no unnecessary formalities. A few simple steps and you're done.

As a

Registered Customer

As a

Guest Customer

Step 1

Step 2

Select the reason for the return and submit it

Step 3

Choose and pay for return shipping. Save the digital dispatch code you receive

Step 4

Pack your parcel, attach the digital dispatch code to it, and drop it off at any parcel locker

Step 1

Check the status of your return or order without logging in

Step 2

Enter the order number that was provided when placing the order

Step 3

Enter the email address that was provided when placing the order

Step 4

Enter the authorisation code sent to your email, then proceed the same way as a registered customer

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